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I have been a patient of Dr. Arcilla since 1997, then been seeing Dr. Raquel Pagan (New Owner) same location for almost 23 years now. I am very pleased with her Professionalism, thorough examination of my mouth/gums/teeth (using high magnification loupe, digital x-ray), I saw how dental assistants and dental hygienist disinfect their rooms (made sure is thoroughly cleaned/disinfected). I can even see UV lights - in rooms, Hand sanitizers, Posters to fight against Covid-19 (6 feet apart, etc). Everyone in the dental office strickly wear mask, personal protective equipment, and checking temperatures of all individuals come to the dental office. I am confident to tell everyone that
Dr Pagan’s office really cares about the well being of their patients.
I am cavity free with healthy gums! Thanks to
Dr. Raquel Pagan and all her staff!
This office deserves a great review .I had nothing but great experiences while going to see Dr Pagan.Her team was great and Dr Pagan did a great job explaining everything that she was doing and listening to what i had to say.She kept me calm during all my appointment and answered all my questions.After seeing many dentists I can say that Dr Pagan and her team are the best I have seen and I will continue to go there and I would highly recommend them to anyone .
Dr Pagan is a very professional friendly kind and gently Dentist .I had multiple extractions done and i was very happy with the service .She took her time and very gently in doing the procedure .I was very nervous but it was painless and did not feel anything even after the anesthesia wears off..She even called and check on me the following day to see how im doing.The best and excellent visit to a Dentist..I will surely recommend Dr Pagan to everyone looking for a good Dentist who you can trust Thank you so much Dr Pagan for your excellent job.
Dr. Pagan is a great doctor who listens to the patient
And takes care of him/ her with great attention.Everyone at the office is very kind, knowledgeable, and helpful! I visited in August and the whole office took every precaution to make sure their patients felt safe being in the office post-COVID.
Dr. Pagan and her team were really great. I suffer from anxiety and doctors are an intense trigger for me. But Dr. Pagan and her team were really patient with me, doing whatever they could to calm me down while trying to make sure they thoroughly completed their work, which wasn't easy with me at times. I apologized profusely but they seemed to understand, and I really appreciated it. Thank you Dr. Pagan and your team, because this could have just been another bad experience that would have affected me, but it wasn't. You've got a great team.
She is very professional and takes her time getting the job done perfectly. Her dental staff, specially her assistant is very very kind and does her job right and makes sure you are comfortable. Definitely worth driving 40 minutes.
Dr. Pagan was very friendly and professional, and was open to answer any questions I had. This was my first dentist visit in 5 years so it was predictably on the extreme side, but she was understanding and passed no judgement. During the appointment she was very efficient with her time without being in a rush, and I felt very comfortable. Her assistant is also very friendly and great at her job.
Excellent customer service ! I always feel comfortable during my visits. Dr. Pagan's hands are so light ! Barely felt any discomfort during fillings.
She and everyone in the office was absolutely lovely. She did a great job on my terrible teeth.
Highly recommended. Dentist & all the staff are very friendly & accommodating.
Hi Dr. Pagan,
Thank you for cleaning my teeth and skillfully filling my cavities with such care. I appreciate you explaining how to better care for my teeth when I'm at home (floss with the "C" shape!). I've always dreaded going to the dentist in the past, but you made my experiences (twice in the same week!) pleasant and comfortable. Beth and David are also highly professional, respectful and friendly. Thank you for your service!
Dr. Raquel Pagan and Staff are all accommodating, committed, and professional in their services. They helped me bring back my smile through the Maryland Bridge procedure :)
These past months have been uncertain and tough to be in public places like the clinics due to close contact, yet I trust them with their preparedness in the clinic regarding the COVID-19. They make sure they are, and the clinic itself, is ready before, and after they serve the patients. They wear PPE at all times and prepare the desk area with screens, the wating area with enough chairs for social distancng, provide supplies of tissues, alcohol/sanitizers, and check each arriving patient's temperature for precautions.
The cleaning procedure leaves no discomfort but clean healthy teeth and gums. They are gentle and thorough. We admire their work because they truly care for the health of me and my family's teeth.
Thank you WeCare4U Team :) :) <3
After leaving my appointment, I was very satisfied with Dr. Pagan's work, along with the rest of the staff. Throughout my lengthy appointment, they constantly made sure I was completely comfortable, which I really appreciated. After my appointment, they even made sure that my biting, teeth, etc., didn't feel uncomfortable at all. They truly care about making your experience with them easy and light. Thank you!
Tess is a great hygienist, really thorough! And Dr Pagan and staff are all amazing as well!
As great as any dental services I’ve received in 72 years. Dr. Pagan takes time to discuss alternative approaches to complex dental problems, very patient and interactive. The staff is very competent and supportive in each of their roles. At no time did I ever feel their were services recommended that I didn’t need.
I highly recommend Dr. Pagan. I felt completely at ease in the dental chair under her care. Excellent Service !
I highly recommend Dr. Pagan and staff. I was very comfortable in the dental chair. Dr. Pagan was very informative about the state of my dental health.
I highly recommend . Dentist and all the staff are very friendly and accommodating. My child Andrei was seen right on time. He was very comfortable the whole time with Dr. Pagan technique and Beth's assisting.
Excellent dental care provided by dedicated, highly qualified professionals.
One of those regular appointments that you would rather miss; the dental appintment. BUT not when you are seeing Dr. Raquel Pagan and her wonderful staff and my awesome hygienist Tess ! Yesterday was a regular cleaning that turned out to be more. The procedure was a breeze and barely a discomfort. Both service and professionalism, as well as a friendly comfortable place. Her clinic offers these with a smile.
Everyone in the practice seems to genuinely care for your well-being. They take the time to know you and understand any qualms you might have about going to the dentist.
Great customer service !!!
Love coming here. Everyone is so friendly and caring. Very professional staff, excellent service and outstanding dentist ! I highly recommend Dr. Raquel Pagan and her staff.
Exceptional ! I feel I am in the hands of caring and skilled family member. Also very friendly and cordial staffs. Superb professionalism. That is why my family and I will continue to stick around
The treatment I received at this dental practice was truly phenomenal. Scheduling is flexible, the staff are unfailingly polite and very informed in their specialty area. The location is literally a 5 minute walk from the nearest metro stop at downtown Silver Spring.
I have been a patient of Dr. Arcilla for over two decades. The clinic is welcoming , and Staff are warm and efficient. They make you feel so at home, and the prospect of a root canal or root filling or cavity cleaning does not seem scary at all. With Dr. Arcilla's retirement, transitioning to Dr. Pagan came so smoothly. Dr. Pagan is confident and knowledgeable. Respect was instant. I will miss Dr. Arcilla definitely , and I am happy that Dr. Pagan has taken over the practice !
Everyone was professional and courteous and fun. My situation was explained to me clearly and the treatment went smoothly.
Professional and very friendly environment.
Nice and friendly. I felt relaxed and comforted during my visit at the clinic
It is my first time to visit Dr. Pagan. She has gentle hands and is very informative for what I should do for my teeth. I am very satisfied on my first visit. I'm glad for col. Castro recommendation. I am gladly recommending Dr. Pagan.
Dr. Pagan and her dental staff are efficient and very knowledgeable. They also make you feel at ease during a procedure. The removal of my old crown, the precision in which she go through the process of molding the new crown, made me feel confident that I am in good hands. I would recommend her and her staff to anyone looking for a family dentist. She will be my dentist for as long as I need one. My husband will too. Thank you Dr. Pagan and team. Keep N up the great work.
Dr. Pagan, in addition to being a very skilled dentist, is a kind, compassionate human being with a lovely sense of humor.
I have an aversion to the dentist's chair, however, knowing it is she who will attend to my dental needs- believe it or not I can relax and let her use her skills and knowledge to repair what needs repairing.
I highly recommend Dr. Pagan to all ages, all mouths-- I'd bet she is fantastic with children.
Friendly environment, felt comfortable even after not being at the dentist for a while, and the experience was smooth and easy.
Dr. Pagan’s pleasing personality will surely makes you feel comfortable everytime you have your dental procedures in their clinic . Also, they have the most friendliest staff to assist you .
Best of the best. Friendly always make the effort to make sure patient is taken care of. Whole family are patience.
100% in service and quality work.
i was very impressed with the letter of introduction and endorsement Dr. Arcillia wrote to her patients of Dr. Pagan upon her recent retirement. I As a patient of Dr Arcillia since 2013. I am very pleased with the outstanding service I receive from a warm, courteous, knowledgeable (always professional) staff. For me, the convenience and flexible appointments can't be beat -- only a 10 minute walk from my job.
I highly recommend this office for expert dental care.
very friendly health workers ,we feel very comfortable with all of them plus we felt at home just like as family
Me and my husband have been patients with Dr. Arcilla for 10 years now. We will definitely miss Dr. Arcilla and we we can’t be thankful enough that another dentist, Dr. Pagan, took over. She also makes us comfortable and she’s sincerely concern of our dental health.
Great dental office, nice people, good service, my whole family goes here!
Friendly staff. Honest and competent clinic. Cleaned and organized equipments.
Great experience! Would recommend to anyone!
Awesome dentist! Awesome service!
I went to Dr. Pagan’s dental clinic about a month or so ago. I was immediately impressed by her and her staff ‘s professionalisms. Dr. Pagán is very knowledgeable and very skilled in her profession. She listened to my concerns and addressed them accordingly. She understands that my time is just as valuable as hers , and that I do not have time to keep coming back only to be seen for 15 minutes after a 25 minutes wait. The work she did on my teeth was very complex but she got it done in just two visits. Her patience and dedication to give her patients the care they want and need in timely manner is very commendable. She and her dental assistant, Elizabeth, showed great teamwork and skills. They gave me the smile I had always wanted. Thank you so much Dr. Pagán and staff, you are all awesome. I recommend this wonderful dental office to anyone looking for a caring, professional, and very skilled dentist.
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